![]() ![]() Contract (SLA Management) Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data.Ĭontract management improves the efficiency of the whole contracting process.They can serve a variety of purposes depending on the methods used. Surveys & Feedback Surveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. ![]() By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns. Social Media Integration Social media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies.If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. Escalation rules may include a few requirements that cause alerts via email or on-screen messages.Įscalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. Alerts (Escalation) Escalation alerts allow users to build notification rules for both primary and custom entities.Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals. Automated Routing Automated routing guides customers to appropriate resources based on their current needs. ![]() Its goal is to make it simple for people to solve problems without having to ask for assistance. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation.
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